CUSTOMER SUPPORT
Return & Refund Policy
Your satisfaction is important to us. Please review our return and refund guidelines below before making a purchase.
Return Eligibility
Customers may request a return within 14 days of receiving their order. Returned items must be:
- Unused and unworn.
- In original condition.
- Include original tags and packaging.
- Free from damage, stains, or alterations.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized jackets.
- Final sale items.
- Gift cards.
- Products damaged due to customer misuse.
Return Process
Follow these steps to initiate a return:
Step 1:
Contact customer support.
Step 2:
Receive return instructions.
Step 3:
Ship the item back.
Step 4:
Inspection and approval.
Refund Policy
Once the returned item is received and inspected, refunds will be processed to the original payment method.
Refund processing time: 5–10 business days.
Submit Request
Return Approval
Product Inspection
Refund Processed
Shipping Costs
Original shipping fees are non-refundable. Customers may be responsible for return shipping charges unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If customers receive a damaged, defective, or incorrect product, they should contact support within 48 hours and provide photos.
Exchanges
Exchanges may be available depending on stock availability.
Late or Missing Refunds
If a refund has not been received:
- Check your bank account.
- Contact your payment provider.
- Contact our support team.
Need Help With A Return?
Our support team is here to assist you with returns, exchanges, and refund inquiries.
Email:
support@valenteleather.com